Privacy Policy

Goji Yoga & Wellness Privacy Policy
Effective Date: March 26, 2026

Your privacy is important to us. This Privacy Policy explains how Goji Yoga & Wellness (“Goji”, “we”, “us”, or “our”) collects, uses, maintains, discloses, and protects information collected from users of our website, booking platforms, mobile application, physical studio, and related services, including services offered under HALO by Goji.

This Privacy Policy applies to our website, mobile app, studio operations, customer communications, products, services, and any other digital or in-person interactions with Goji.

By using our website, creating an account, booking a class or service, purchasing a membership or package, subscribing to our newsletter, or otherwise interacting with us, you agree to the terms of this Privacy Policy.

WHO WE ARE

Goji Yoga & Wellness is a premium yoga, Pilates, barre, meditation, wellness, and recovery studio located in Oakville, Ontario.

Goji Yoga & Wellness
101-3465 Rebecca St.
Oakville, ON L6L 0H3
Email: privacy@goji.yoga
Phone: 289-778-4654

INFORMATION WE MAY COLLECT

Personal Identification Information

We may collect personal information from you in a variety of ways, including when you:

• visit our website
• create an account
• make a purchase
• book a class, session, workshop, or event
• subscribe to our newsletter
• complete a waiver, intake form, or health questionnaire
• contact us by email, phone, SMS, or otherwise
• use our mobile app
• attend our studio or participate in our services

Depending on your interaction with Goji, we may collect:

• name
• email address
• mailing address
• billing address
• telephone number
• date of birth
• emergency contact details
• account information
• booking and purchase history
• membership details
• payment-related information
• communications and customer service inquiries
• preferences and marketing consent choices

Health and Wellness Information

If you book or attend a class, workshop, event, wellness service, recovery session, or any HALO service, we may also collect information relating to your health status, injuries, physical limitations, pregnancy status, contraindications, or other wellness-related information that may affect your ability to safely participate.

We collect this information to help us provide services safely, respond appropriately to your needs, and support your decision-making around participation.

Non-Personal Identification Information

We may collect non-personal identification information whenever you interact with our website or app. This may include:

• browser name
• device type
• operating system
• IP address
• internet service provider
• referring URLs
• website activity and session behavior
• technical information about your means of connection to our website or app

NEWSLETTER SUBSCRIPTIONS AND MARKETING

If you subscribe to our newsletter or otherwise opt in to receive marketing communications, we may use your contact information to send you:

• studio updates
• promotions
• service announcements
• event news
• wellness content
• offers relating to Goji and HALO services

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us at privacy@goji.yoga.

Even if you unsubscribe from marketing communications, we may still send you service-related communications such as booking confirmations, receipts, account notices, billing updates, schedule changes, and important policy changes.

HOW AND WHY WE USE YOUR INFORMATION

We collect and process personal information in order to operate our business, provide services to you, improve the customer experience, and meet our legal and contractual obligations.

We may use your information for the following purposes:

• to create and manage your account
• to process bookings, purchases, memberships, credits, and payments
• to deliver classes, appointments, workshops, events, and wellness services
• to validate your identity and account status
• to communicate with you regarding your bookings, purchases, or inquiries
• to improve customer service and respond more effectively to support requests
• to personalize your user experience
• to improve our website, app, and services
• to administer promotions, surveys, giveaways, or other features
• to send newsletters, updates, and promotional communications
• to monitor usage of our platforms and services
• to support business administration, analytics, and internal reporting
• to enforce our policies and terms
• to detect, prevent, or address fraud, misuse, or unauthorized activity
• to comply with legal obligations

BOOKING, CRM, AND PAYMENT PROVIDERS

We use third-party service providers to help operate our business and deliver our services. These may include providers for booking, CRM, communications, analytics, marketing, and payment processing.

This includes, without limitation:

• Wellyx for CRM, booking, memberships, scheduling, and account management
• Stripe for payment processing
• Square for payment processing

Payment information is processed by these providers pursuant to their own privacy and security practices. We do not represent that we control the privacy or security policies of those third-party processors.

COOKIES, PIXELS, TRACKING CODES, AND SIMILAR TECHNOLOGIES

Our website and digital platforms may use cookies, pixels, tags, scripts, and similar technologies to improve user experience, understand website usage, measure marketing performance, and deliver more relevant advertising.

We may use tracking and analytics tools from or associated with:

• Google
• Facebook / Meta
• X
• Pinterest
• other analytics, advertising, and remarketing providers

These technologies may collect information about your device, browser, actions taken on our website, pages visited, time spent on pages, referring sources, conversions, and interactions with advertisements and content.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of the website may not function properly.

MOBILE APP

Goji may offer a mobile app now or in the future. If you use our mobile app, we may collect information related to app usage, device information, account activity, booking behavior, preferences, and notification settings.

Your mobile carrier’s normal messaging, data, and other rates and fees may apply. Not all features may be available on all devices.

CONTACTING US BY PHONE, EMAIL, SMS, OR OTHER CHANNELS

Telephone

If you contact us by telephone, we may collect information such as your name, contact details, and account-related information in order to assist you.

If calls are recorded in the future for training, quality assurance, or service improvement, such recordings will be handled in accordance with applicable law.

Email and Text Message

Our email and text message correspondence may be retained as a record of your contact with us and to enable us to respond to your inquiries, support requests, or account-related matters.

WHO WE SHARE WITH

Like most businesses, we use third-party companies to provide certain parts of our services. We may share your information where reasonably necessary to operate our business and deliver services to you.

We may share information with:

• booking and CRM platforms
• payment processors
• website hosts and technology vendors
• analytics providers
• email and SMS communication platforms
• advertising and social media platforms
• professional advisors
• service providers who support our operations

We may also disclose personal information if required to do so by law, legal process, court order, or regulatory requirement, or where necessary to protect our rights, property, safety, staff, clients, or business operations. We may also share information in connection with an actual or proposed business transaction such as a merger, restructuring, financing, sale, or acquisition.

We do not sell, trade, or rent your personal information to others for third-party marketing purposes.

We may share aggregated or anonymized information that cannot reasonably identify you.

THIRD-PARTY SITES

Our website, app, and communications may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with your information.

DATA RETENTION

We retain personal information for as long as reasonably necessary to provide services, maintain records, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and protect our business interests.

DATA SECURITY

We use reasonable administrative, technical, and organizational measures to safeguard your personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

YOUR RIGHTS

Subject to applicable law, you may have the right to:

• request access to personal information we hold about you
• request correction of inaccurate or incomplete information
• request deletion of personal information in certain circumstances
• withdraw consent where processing is based on consent
• object to certain processing or request restriction of processing in certain circumstances

You may make a request regarding your personal information by contacting us at privacy@goji.yoga. We may need to verify your identity before fulfilling your request.

CHILDREN

Our website and services are not intended for children under 13. Minors may only use our services or attend our studio where permitted and with the involvement of a parent or legal guardian, subject to our Terms of Service and any service-specific restrictions.

CHANGES TO THIS PRIVACY POLICY

Goji may update this Privacy Policy at any time. When we do, we will revise the effective date above. We encourage users to review this page periodically to stay informed about how we protect the information we collect.

CONTACTING US

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

privacy@goji.yoga
289-778-4654
101-3465 Rebecca St., Oakville, ON L6L 0H3